SurveyPhrase Pro is a trading name of Castle Surveyors Limited, Company No. 05117824
Last updated: 21 April 2026 • Version 1.0 • Please read these terms carefully before purchasing or using SurveyPhrase Pro.
SurveyPhrase Pro provides example phrases for guidance purposes only. All content is provided as a starting point to assist report writing. Users bear sole and complete professional responsibility for verifying the accuracy, currency, suitability, and compliance of any phrase before including it in a professional document. Nothing in this product constitutes professional advice, legal advice, or a representation that any phrase will satisfy the regulatory or professional obligations applicable to any specific instruction.
In these Terms and Conditions, the following definitions apply:
2.1 By purchasing, downloading, accessing or using the Product in any way, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not purchase, download, access or use the Product.
2.2 Where the Purchaser is purchasing on behalf of a firm, company, or organisation, the Purchaser warrants that they have authority to bind that entity to these Terms, and references to "you" shall include that entity.
2.3 These Terms constitute the entire agreement between you and the Supplier in relation to the Product and supersede all prior agreements, representations, warranties and understandings, whether oral or written.
2.4 We reserve the right to amend these Terms at any time. Where material changes are made, we will notify registered purchasers by email. Continued use of the Product following notification of amended Terms constitutes acceptance of the amended Terms.
2.5 These Terms should be read alongside our Privacy Policy, which governs the collection and use of personal data.
3.1 SurveyPhrase Pro is a digital reference tool containing a library of example phrases, clauses and guidance text intended to assist building surveyors and related professionals in the drafting of survey reports and related documents.
3.2 The Product includes:
3.3 The Product is delivered as a self-contained HTML file and/or via web-based access following purchase. Technical specifications are as described on the Website at the time of subscription.
3.4 We reserve the right to alter, modify, update, suspend or discontinue the Product or any part of it at any time, subject to the obligations set out in these Terms.
3.5 The AI suggestion feature within the Product is powered by third-party artificial intelligence services. We do not control and are not responsible for the outputs of those services. The use of AI suggestions is entirely at your own risk and subject to the terms of the relevant third-party provider.
This section is fundamental to the basis on which the Product is provided. Please read it with particular care.
4.1 All Content within the Product is provided for guidance and illustrative purposes only. The Content is intended to assist in the efficient drafting of professional documents. It does not constitute professional advice, legal advice, technical advice, or a representation of any kind that any phrase is accurate, current, complete, suitable or appropriate for any particular property, instruction, transaction or purpose.
4.2 The User bears sole, complete and undivided professional responsibility for all content included in any Professional Report or other document they produce, whether or not it is based on, derived from or adapted from Content within the Product.
4.3 Before including any phrase from the Product in a Professional Report or other document, the User must independently:
4.4 The Content has been developed drawing on practical experience and has been reviewed against legislation and guidance current at the time of preparation. However:
4.5 The Product is not a substitute for professional competence, qualification, training, experience or judgement. It is a tool to assist qualified and experienced professionals in their work, and should be used only by those with the professional skills to exercise independent judgement as to its suitability.
4.6 Nothing in the Product constitutes or should be construed as constituting advice of any kind to any third party, including any client of the User. The User is solely responsible for the advice, opinions and information they provide to their clients.
5.1 Subject to payment of the applicable purchase price and compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Product for your internal professional purposes in accordance with the licence tier purchased.
5.2 The following licence tiers are available:
5.3 The licence does not include the right to:
5.4 Same organisation requirement. Where a firm, Small Firm or Enterprise Licence is purchased, all Authorised Users must be:
The Licence may not be shared with, extended to, or used for the benefit of any other individual, firm, organisation or third party. Access codes must not be shared externally. Where the Supplier reasonably suspects that access has been shared beyond the permitted scope, the Licence may be terminated immediately without refund.
5.5 Permitted use — inclusion in reports. The inclusion of a phrase, whether in original or adapted form, within a Professional Report produced by an Authorised User in the course of their own professional practice, for delivery to their own client, is permitted under the Licence. The User remains solely responsible for all such content.
5.6 Prohibited commercial use. The following uses are expressly prohibited under all licence tiers and constitute a material breach of these Terms:
5.7 User modifications to phrases. Users may amend, edit, adapt or annotate phrases within the Product using the built-in editing tools. Any such modifications are made solely to the user's local working copy and are stored in the user's own browser local storage on their own device. Modifications made by a user do not alter, overwrite or affect the master phrase library underlying the Product, and are not transmitted to the Supplier or to any other user. The Supplier bears no responsibility for the accuracy, suitability or compliance of any phrase as modified by a user. A user's modifications remain subject to clause 4 (Guidance Only) and the user retains sole professional responsibility for all modified content.
5.8 Restoration of original phrases. The original unmodified text of every phrase remains accessible within the Product and may be restored by the user at any time using the restore function. The Supplier does not guarantee the permanent availability of this function in future versions of the Product, but will endeavour to maintain it.
5.9 Breach of this licence may result in immediate termination of access to the Product without refund and may expose the User to legal action for damages.
6A.1 The Product includes an AI phrase generator feature. Each subscription tier includes a monthly AI phrase generation allowance as follows:
6A.2 Monthly allowances reset on the 1st of each calendar month. Unused allowances do not carry over to subsequent months.
6A.3 Additional allowance. Users who require AI phrase generation in excess of their monthly allowance may apply for additional allocation by contacting the Supplier at [email protected]. The Supplier reserves the sole and absolute right to grant, partially grant, or refuse any request for additional allocation at its discretion, without obligation to provide reasons for its decision.
6A.4 Right to vary limits. The Supplier reserves the right to vary the monthly AI phrase generation allowances at any time. Where a reduction in allowance is made, we will notify affected subscribers at least 30 days in advance. Continued use of the Product following notification constitutes acceptance of the varied allowance.
6A.5 Abuse of the AI feature. The AI phrase generator is intended for reasonable professional use in the production of survey reports. Any use that the Supplier, in its sole discretion, considers to be abusive, excessive, automated, or outside the spirit of reasonable professional use may result in suspension or restriction of the AI feature for the relevant subscription without refund. Examples of abuse include but are not limited to: automated or scripted use of the AI feature; generating phrases for purposes unrelated to building survey reports; systematic extraction or harvesting of AI-generated content for use in a competing product.
6A.6 The AI phrase generator is powered by third-party artificial intelligence services. The Supplier does not guarantee the availability, accuracy or suitability of AI-generated phrases. All AI-generated phrases are subject to clause 4 (Guidance Only) and the User retains sole professional responsibility for reviewing, adapting and verifying any AI-generated phrase before use in a professional report.
6.1 SurveyPhrase Pro is sold as an annual subscription licence which automatically renews on the anniversary of the original purchase date unless cancelled in accordance with clause 6.5 below. By subscribing, you authorise recurring annual payments to be taken on each renewal date.
6.2 All subscription payments are processed through our third-party payment processor. By completing a subscription, you also agree to the terms and conditions of that payment processor.
6.3 Prices are as stated on the Website at the time of subscription. We reserve the right to change subscription prices at any time. Where a price change affects your renewal, we will notify you by email at least 30 days before the new price takes effect. If you do not wish to continue at the new price, you may cancel your subscription before the renewal date in accordance with clause 6.5.
6.4 All prices are in pounds sterling (GBP) and are annual licence fees. VAT will be added where applicable at the rate applicable at the time of payment. VAT receipts are available on request.
6.5 Cancellation. You may cancel your subscription at any time by emailing [email protected] before your next renewal date. On cancellation, your access to the Product will continue until the end of the subscription period already paid for, after which access will cease and no further payments will be taken. We do not provide refunds for any portion of a subscription period already paid. Cancellation requests received after a renewal payment has been taken will not entitle you to a refund of that payment, but access will continue for the remainder of the renewed period.
6.6 Renewal reminder. We will send you an email reminder at least 14 days before your annual renewal date. It is your responsibility to ensure your contact email address is kept up to date and that renewal reminder emails are not filtered as spam. We will not be responsible for failed delivery of renewal reminders where the email address held is incorrect or where emails are filtered.
6.7 Payment failure. If a renewal payment fails, we will notify you by email and allow a reasonable period of not less than 7 days to update your payment details. If payment cannot be collected after that period, access to the Product may be suspended until payment is received.
6.8 Where a subscription is taken by or on behalf of a business, the Purchaser warrants that the subscription is a business transaction and that they are providing accurate business information.
6.9 We reserve the right to refuse or cancel any subscription at our discretion, including where we suspect fraud, misuse or breach of these Terms.
7.1 Following successful payment, access instructions and/or download links will be sent to the email address provided at the time of purchase, typically within minutes.
7.2 You are responsible for providing an accurate email address at the time of subscription. We cannot be held responsible for non-delivery resulting from an incorrect email address or spam filtering.
7.3 The Product is delivered digitally. Physical delivery does not apply.
7.4 Where access is provided via a password-protected web page, the password is for your personal or firm use only and must not be shared with individuals outside the scope of your licence tier.
7.5 We make no representation that the Product will be available without interruption, error or omission. We reserve the right to withdraw, suspend or restrict access to the Product for maintenance, update, security, or other operational purposes without notice.
8.1 All intellectual property rights in the Product, including but not limited to the software code, design, structure, organisation, Content, phrases, documentation, trade marks and trade names, are and shall remain the exclusive property of the Supplier or its licensors.
8.2 These Terms do not transfer any intellectual property rights to you. You obtain only the limited licence to use the Product as set out in clause 5.
8.3 "SurveyPhrase Pro" is a trade name of the Supplier. You must not use this name or any similar name in connection with any competing product or service.
8.4 If you create custom phrases or modifications within the Product, you retain ownership of the content you have authored. However, by adding content to the Product, you grant us a non-exclusive licence to use aggregated, anonymised data about usage patterns to improve the Product.
8.5 You must not represent to any third party that you are the author or owner of the base Content or that the Content is your own original work.
8.6 Any infringement of our intellectual property rights will be vigorously pursued and may result in civil and/or criminal proceedings.
8A.1 You must not circumvent, disable or interfere with any technical or access control measures implemented by the Supplier to protect the Product or Content.
8A.2 You must not use technical means — including automated tools, scrapers, bots or scripts — to extract, copy or replicate the Content from the Product in bulk.
8A.3 Where we have reasonable grounds to believe that a Licence has been used in breach of clauses 5.3, 5.4, 5.5 or 5.6, including sharing beyond the permitted number of users or resale of Content, we reserve the right to:
8A.4 Unauthorised commercial exploitation of the Content may also constitute copyright infringement actionable under the Copyright, Designs and Patents Act 1988, for which the Supplier reserves all rights and remedies.
8A.5 The Supplier may monitor access patterns and usage at an aggregate level to identify suspected unauthorised sharing or distribution. No personal monitoring of individual users' report content is carried out.
This clause significantly limits our liability. Please read it carefully.
9.1 To the fullest extent permitted by applicable law, the Supplier, its directors, employees, contractors, agents, licensors and affiliates shall not be liable for any loss or damage of any kind arising from or in connection with:
9.2 Where liability cannot be excluded by law (for example, for death or personal injury caused by our negligence, or for fraud), it is not excluded. In all other cases, our maximum aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total subscription fee paid by you in the most recent subscription period.
9.3 You acknowledge that the limitation of liability set out in this clause reflects a reasonable and proportionate allocation of risk, and that the Product would not be offered at the price charged if the Supplier bore greater liability.
9.4 The Supplier does not exclude liability which cannot be excluded under the Consumer Rights Act 2015 for consumers who are not purchasing in the course of a business. However, the Product is intended for professional use and is not directed at consumers purchasing otherwise than in the course of a profession or business.
10.1 The Product is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties or representations, express or implied, including:
10.2 You warrant and represent to us that:
11.1 You agree to fully indemnify, defend and hold harmless the Supplier and its directors, employees, contractors, agents and affiliates from and against any and all claims, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from or in connection with:
11.2 This indemnity shall survive termination of these Terms.
12.1 No refunds — general position. All subscription fees are non-refundable once payment has been made. This applies to both initial subscription payments and to all annual renewal payments. By subscribing, you acknowledge and agree that no refund will be due in any circumstances except as expressly stated in clause 12.3 below.
12.2 Pre-subscription information. Before subscribing, you will have had the opportunity to review sample phrases on the Website, read a full description of the Product and its features, and read these Terms and Conditions in full. The subscription is therefore made with full knowledge of the nature and content of the Product. The Supplier does not accept that any subscriber can reasonably claim not to have known what they were purchasing.
12.3 Sole exceptions. A refund of the most recent subscription payment only will be considered solely in the following circumstances, and in no others:
12.4 Expressly excluded grounds. No refund will be given on any of the following grounds, without exception:
12.5 Any request for a refund under clause 12.3 must be made in writing to [email protected] within 7 days of the relevant payment, setting out the specific grounds and supporting evidence. The Supplier will respond within 14 days. The Supplier's decision on refund requests is final.
12.6 Nothing in this clause affects any statutory rights which cannot lawfully be excluded. However, as this Product is sold to professionals purchasing in the course of their business or profession, the consumer protections available under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply.
13.1 Your subscription includes access to phrase updates and revisions throughout your active subscription period. Updates continue to be available for as long as your subscription remains active and paid up.
13.2 We will make reasonable efforts to keep Content informed by current legislation, standards and guidance, but we do not guarantee that the Product will be updated in real time or that all changes in law, standards or guidance will be reflected promptly.
13.3 We reserve the right to change, remove or replace Content at any time without notice. We will endeavour to notify purchasers of material changes by email where practicable.
13.4 We reserve the right to change these Terms at any time. Where changes are material, we will notify you. Continued use of the Product after notification of amended Terms constitutes acceptance.
13.5 We reserve the right to discontinue the Product or any part of it at any time. In the event of permanent discontinuation, we will provide a pro-rata refund of the unused portion of the current subscription period paid, calculated from the date of discontinuation to the subscription renewal date.
14.1 We may suspend or terminate your access to the Product immediately and without notice if:
14.2 Upon termination, you must immediately cease all use of the Product and, where applicable, delete any downloaded copies.
14.3 Termination does not affect any rights or obligations that have accrued prior to termination, and clauses 4, 8, 9, 10, 11 and 15 shall survive termination.
14.4 Termination for breach will be without refund.
15.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
15.3 Before commencing legal proceedings, the parties agree to use reasonable endeavours to resolve any dispute by correspondence and, if necessary, mediation. Contact us at [email protected] in the first instance.
15.4 Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
16.1 Severability. If any provision of these Terms is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
16.2 No waiver. A failure to enforce any provision of these Terms shall not constitute a waiver of the right to enforce it in the future.
16.3 Entire agreement. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between the parties in relation to the Product.
16.4 Assignment. You may not assign, transfer or sub-licence your rights under these Terms without our prior written consent. We may assign our rights and obligations at any time without your consent.
16.5 Third party rights. These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
16.6 Force majeure. We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control, including acts of God, pandemic, governmental action, cyber-attack, or failure of third-party services.
16.7 Communications. All notices under these Terms shall be in writing and sent by email to the address provided at the time of purchase (for notices to you) or to [email protected] (for notices to us).
16.8 Relationship. Nothing in these Terms creates a partnership, agency, joint venture or employment relationship between the parties.
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